BS 8426:2003

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A code of practice for e-support in e-learning systems

Published By	Publication Date	Number of Pages
BSI	2003	36

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Description

This British Standard gives recommendations for e-support in e-learning systems.

This standard is applicable to e-support across all types of e-learning. It is applicable independently of the pedagogical approach to e-learning (e.g. whether human tutors are involved in providing e-support or all e-support is automated, whether learners work individually or in groups, or whether the underlying pedagogy of a course involves learners in constructing their own understanding or in committing course content to memory).

Where learning programmes include a combination of e-learning and other delivery methods, this standard is applicable to the e-learning components.

NOTE 1 E-support forms part of learning and tuition processes (as shown in Figure 1), and the recommendations in this British Standard are designed to enable effective implementation of these processes. However, recommendations for tuition and pedagogical methodologies are not addressed in this British Standard.

This standard is applicable independent of the type of e-learning system deployed. It makes recommendations for the e-support that is provided to learners, but does not specify whether this e-support should be provided by the e-learning system, by the learning materials or by tutors or other human intervention.

NOTE 2 This British Standard includes examples referring to both automated and tutor-generated e-support, but these examples are only illustrative and should not be taken to imply that the approaches described are pedagogically preferable.

This British Standard makes recommendations that could be implemented through the adoption of a learning object model (an object-based approach to the management of learning materials). However, the recommendations do not depend on the implementation of such a model.

The recommendations in this British Standard can be used in the procurement, design, benchmarking, development, evaluation and communication of information about e-learning courses, learning materials, e-learning systems and e-support services.

NOTE 3 Recommendations concerning user guidance for users of any systems involving office work with visual display terminals are provided in BS EN ISO 9241-13:1999, which covers information additional to the regular user-computer-dialogue that is provided to the user on request or is automatically provided by the system.

NOTE 4 BS EN ISO 9241-13:1999 does not address on-line tutorials, on-line documentation, or intelligent system performance aids. These kinds of user support are covered in this standard.

PDF Catalog

PDF Pages	PDF Title
1	BRITISH STANDARD
2	Committees responsible for this British�Standard
3	Contents
7	Introduction
8	E-support for learners in e-learning
9	1 Scope 2 Normative references 3 Terms and definitions assessment asynchronous communication
10	course dialogue-related e-support e-learning e-learning system e-support formative feedback high concurrency course learning materials learning object low concurrency course
11	metadata performance-related e-support process-related e-support provider simulation synchronous communication tutor 4 Recommendations for e-support 4.1 General principles
12	4.2 Suitability 4.3 Diversity 4.4 Accessible and alternative formats 4.5 Learner effort
13	4.6 Navigation 4.7 Opportunities for practice 4.8 Accessibility across networks 5 Process-related e-support 5.1 General 5.2 Recommendations
14	6 Concept-related e-support 6.1 General
15	6.2 Recommendations
16	7 Performance-related e-support 7.1 General 7.2 Recommendations
17	8 Dialogue-related e-support 8.1 General 8.2 Recommendations
19	(normative) Responsibilities of e-learning providers (normative) Responsibilities of e-learning providers Responsibilities of e-learning providers prior to delivery Identifying areas for e-support Publishing information on e-support Responsibilities of e-learning providers during delivery E-learning system status Privacy Effectiveness
20	Efficiency Satisfaction (informative) Use cases for different types of e-support (informative) Use cases for different types of e-support General Process-related Navigation support
21	Peer dialogue support Concept-related Concept clarification support
22	Performance-related Achievement feedback Formative feedback Pre-course assessment
23	Dialogue-related Bulletin board support
24	Support from previous completers Support through review of peer work Group email list support
25	Synchronous online chat support (normative) Metadata for e-support resources (normative) Metadata for e-support resources General Maintenance of metadata Recommendations for providers Definitive metadata
26	Non-definitive metadata Recording and editing (informative) Sample procedure for assessing applicability and specifying and testing conformance (informative) Sample procedure for assessing applicability and specifying and testing conformance General
27	Analysis to support assessment of applicability, and specification and testing of conformance Applicability Specification
28	Conformance Checklist General Description of the checklist
29	Applicability and conformance�checklist
30	Applicability and conformance�checklist
31	Applicability and conformance�checklist
32	Applicability and conformance�checklist

Additional information

Status	Confirmed
Pages	36
Publication Date	2003-08-27
ISBN	0 580 42450 2
Standard Number	BS 8426:2003
Title	A code of practice for e-support in e-learning systems
Descriptors	Teachers, Internet, Programmed learning, On-line information retrieval systems, Teaching, Computer networks, On-line systems, Students, Teaching aids, Information networks, Educational equipment, Training
Publisher	BSI
Committee	IST/43
ICS Codes	03.180 - Education

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BS 8426:2003

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