{"id":637974,"date":"2024-11-06T01:04:38","date_gmt":"2024-11-06T01:04:38","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/iso-iec-ts-20000-112021\/"},"modified":"2024-11-06T01:04:38","modified_gmt":"2024-11-06T01:04:38","slug":"iso-iec-ts-20000-112021","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/iso\/iso-iec-ts-20000-112021\/","title":{"rendered":"ISO\/IEC TS 20000-11:2021"},"content":{"rendered":"<p>This document provides guidance on the relationship between ISO\/IEC 20000\u20131 and a commonly used service management framework, ITIL 4. It can be used by any organization or person wishing to understand how ITIL can be used with ISO\/IEC 20000\u20131, including:<\/p>\n<p>a) an organization that has claimed or demonstrated or intends to claim or demonstrate conformity to the requirements specified in ISO\/IEC 20000\u20131 and is seeking guidance on the use of ITIL to establish and improve an SMS and the services;<\/p>\n<p>b) an organization that already uses ITIL and is seeking guidance on how ITIL can be used to support efforts to demonstrate conformity to the requirements specified in ISO\/IEC 20000\u20131;<\/p>\n<p>c) an assessor or auditor who wishes to understand the use of ITIL as a support in achieving the requirements specified in ISO\/IEC 20000\u20131.<\/p>\n<p>Clause\u00a04 describes how ITIL can support the demonstration of conformity to ISO\/IEC 20000\u20131. Clause\u00a05 correlates the ITIL documents to requirements in ISO\/IEC 20000\u20131. The tables in Annex\u00a0A correlate terms and clauses in ISO\/IEC 20000\u20131 to ITIL and vice versa; the tables in Annex\u00a0B correlate clauses in ISO\/IEC 20000-1 to the ITIL 4 publications and vice versa.<\/p>\n","protected":false},"excerpt":{"rendered":"<p><b>Information technology \u2014 Service management \u2014 Part 11: Guidance on the relationship between ISO\/IEC 20000-1 and service management frameworks: ITIL\u00ae<\/b><\/p>\n<table style=\"width: 100%\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td>Published By<\/td>\n<td>Publication Date<\/td>\n<td>Number of Pages<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/pdfstandards.shop\/product-category\/publishers\/iso\/\"><b>ISO<\/b><\/a><\/td>\n<td>2021-08<\/td>\n<td>60<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":637987,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[81,655,2634],"product_tag":[],"class_list":{"0":"post-637974","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-03-080-99","7":"product_cat-35-020","8":"product_cat-iso","10":"first","11":"instock","12":"sold-individually","13":"shipping-taxable","14":"purchasable","15":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/637974","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/637987"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=637974"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=637974"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=637974"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}