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BS EN ISO 9004:2000

BS EN ISO 9004:2000

$67.82

Quality management systems. Guidelines for performance improvements

Published By Publication Date Number of Pages
BSI 2000 70
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Provides guidelines beyond the requirements of ISO 9001. It is not a guide to the implementation of ISO 9001. Not intended for certification, regulatory or contractual use.

PDF Catalog

PDF Pages PDF Title
5 Quality management systems�— Guidelines for performance improvements
7 Contents Page
9 Foreword
10 Introduction
0.1��� General
0.2��� Process approach
12 0.3��� Relationship with ISO�9001
0.4��� Compatibility with other management systems
13 Quality management systems�— Guidelines for performance improvements
1��� Scope
2��� Normative reference
3��� Terms and definitions
14 4��� Quality management system
4.1��� Managing systems and processes
15 4.2��� Documentation
16 4.3��� Use of quality management principles
17 5��� Management responsibility
5.1��� General guidance
5.1.1��� Introduction
18 5.1.2��� Issues to be considered
19 5.2��� Needs and expectations of interested parties
5.2.1��� General
5.2.2��� Needs and expectations
21 5.2.3��� Statutory and regulatory requirements
5.3��� Quality policy
22 5.4��� Planning
5.4.1��� Quality objectives
5.4.2��� Quality planning
23 5.5��� Responsibility, authority and communication
5.5.1��� Responsibility and authority
5.5.2��� Management representative
24 5.5.3��� Internal communication
5.6��� Management review
5.6.1��� General
25 5.6.2��� Review input
26 5.6.3��� Review output
6��� Resource management
6.1��� General guidance
6.1.1��� Introduction
6.1.2��� Issues to be considered
27 6.2��� People
6.2.1��� Involvement of people
28 6.2.2��� Competence, awareness and training
6.2.2.1��� Competence
6.2.2.2��� Awareness and training
29 6.3��� Infrastructure
30 6.4��� Work environment
6.5��� Information
31 6.6��� Suppliers and partnerships
6.7��� Natural resources
6.8��� Financial resources
32 7��� Product realization
7.1��� General guidance
7.1.1��� Introduction
7.1.2��� Issues to be considered
33 7.1.3��� Managing processes
7.1.3.1��� General
7.1.3.2��� Process inputs, outputs and review
34 7.1.3.3��� Product and process validation and changes
35 7.2��� Processes related to interested parties
36 7.3��� Design and development
7.3.1��� General guidance
37 7.3.2��� Design and development input and output
39 7.3.3��� Design and development review
41 7.4��� Purchasing
7.4.1��� Purchasing process
7.4.2��� Supplier control process
43 7.5��� Production and service operations
7.5.1��� Operation and realization
44 7.5.2��� Identification and traceability
7.5.3��� Customer property
45 7.5.4��� Preservation of product
7.6��� Control of measuring and monitoring devices
46 8��� Measurement, analysis and improvement
8.1��� General guidance
8.1.1��� Introduction
8.1.2��� Issues to be considered
47 8.2��� Measurement and monitoring
8.2.1��� Measurement and monitoring of system performance
8.2.1.1��� General
8.2.1.2��� Measurement and monitoring of customer satisfaction
48 8.2.1.3��� Internal audit
49 8.2.1.4��� Financial measures
8.2.1.5��� Self-assessment
50 8.2.2��� Measurement and monitoring of processes
51 8.2.3��� Measurement and monitoring of product
52 8.2.4��� Measurement and monitoring the satisfaction of interested parties
8.3��� Control of nonconformity
8.3.1��� General
53 8.3.2��� Nonconformity review and disposition
8.4��� Analysis of data
54 8.5��� Improvement
8.5.1��� General
8.5.2��� Corrective action
55 8.5.3��� Loss prevention
56 8.5.4��� Continual improvement of the organization
58 Guidelines for self-assessment
A.1��� Introduction
59 A.2��� Performance maturity levels
A.3��� Self-assessment questions
62 A.4��� Documentation of self-assessment results
A.5��� Linking potential benefits of ISO 9004 to self-assessment
65 Process for continual improvement
67 Bibliography

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BS EN ISO 9004:2000
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