BSI 14/30312685 DC:2014 Edition
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BS EN 16250-1. Levels of performance and acceptance for street cleaning and municipal waste management services. Part 1. General requirements
| Published By | Publication Date | Number of Pages |
| BSI | 2014 | 30 |
PDF Catalog
| PDF Pages | PDF Title |
|---|---|
| 5 | Foreword |
| 6 | 1 Scope 2 Normative references 3 Terms and definitions |
| 9 | 4 Compulsory requirements 4.1 Compulsory requirements for service providers |
| 10 | 4.2 Compulsory requirements for man power management |
| 11 | 4.3 Compulsory requirements of insurances 4.4 General requirements for the service provider and its eventual subcontractors |
| 12 | 5 Recommended requirements 5.1 General 5.2 Quality and environmental management systems 5.3 Quality management and control systems |
| 13 | 5.4 Customer satisfaction management 5.5 Service chart adoption 5.6 Customers complaints management |
| 14 | 5.7 Company operation chart 5.8 Operational Log |
| 15 | 5.9 Planned maintenance program 5.10 Constant performance control by the service provider during the fulfilment of the service |
| 16 | 6 Contents of the contract 6.1 General 6.2 Description of the subject of the contract and parameters defining the services |
| 17 | 6.3 Service account 6.4 Conditions and methods for the price adjustment 6.4.1 General 6.4.2 Price adjustment because of the inflation rate |
| 18 | 6.4.3 Price adjustment because of quantitative growth of the services 6.4.4 Price adjustment because of qualitative growth of the services |
| 19 | 6.5 Service provider and Administration duties |
| 20 | 6.6 Methods to survey and measure the services parameters 6.7 Ways to survey and challenge contract deviations and defaults |
| 21 | 6.8 Methods of technical and economical evaluation of the contract deviations and defaults |
| 22 | 6.9 Sanctions application for contract deviations and defaults and consequent duties for the service provider |
| 23 | 7 Methods to survey the possession and/or the adoption of compulsory and recommended requirements |
| 25 | Annex A (informative) Check list of the Service provider and of the Service provider manpower requirements |
| 30 | Bibliography |
