BSI PD CEN/TS 17500:2021

$198.66

Quality of care and support for older persons

Published By	Publication Date	Number of Pages
BSI	2021	66

Guaranteed Safe Checkout

Categories: 11.020.10 - Health care services in general, BSI

If you have any questions, feel free to reach out to our online customer service team by clicking on the bottom right corner. We’re here to assist you 24/7.
Email:[email protected]

Description

PDF Catalog

PDF Pages	PDF Title
2	undefined
10	1 Scope 2 Normative references 3 Terms and definitions
16	4 Organizational and technical processes 4.1 Organization, management, and resources 4.1.1 General
17	4.1.2 Organization, management, and resources — General requirements
18	4.1.3 Organization, management, and resources — General recommendations 4.2 Personnel — knowledge, skills, and numbers 4.2.1 General 4.2.2 Personnel — knowledge, skills, and numbers — General requirements
21	4.2.3 Personnel – knowledge, skills and numbers – General recommendations 4.3 Ethical principles 4.3.1 General
22	4.3.2 Ethical principles – General requirements 4.3.3 Ethical principles – General recommendations 4.4 Health promotion and wellbeing 4.4.1 General 4.4.2 Health promotion and wellbeing – General recommendations
23	4.4.3 Health promotion and wellbeing – Specific recommendations 4.5 Assistive devices – systems, technology, and related services 4.5.1 General 4.5.2 Assistive devices – General requirements
24	4.5.3 Assistive devices – General recommendations 4.6 Accessibility and the built environment 4.6.1 General – the older person’s home 4.6.2 Accessibility and the built environment – General recommendations
25	4.6.3 General – the care home 4.6.4 Accessibility and the built environment – Specific requirements
26	4.6.5 Accessibility and the built environment – Specific recommendations 4.7 Cleaning, hygiene and infections 4.7.1 General
27	4.7.2 Cleaning, hygiene and infections – Specific requirements 4.7.3 Cleaning, hygiene and infections – Specific recommendations
28	5 Initial processes, assessment, agreement and documentation 5.1 Initial assessment of needs 5.1.1 General 5.1.2 Initial assessment of needs – General requirements
29	5.2 Agreements and contracts related to the older person 5.2.1 General 5.2.2 Agreements and contracts related to the older person – General requirements
30	5.3 Documentation – plans, agreements, initiatives and results 5.3.1 General 5.3.2 Documentation – General requirements
31	5.3.3 Documentation – Specific requirements 6 Main processes – Social and community life 6.1 Rights, diversity, integrity and participation 6.1.1 General
32	6.1.2 Rights, diversity, integrity and participation – General requirements 6.1.3 Rights, diversity, integrity and participation – Specific requirements
33	6.1.4 Rights, diversity, integrity and participation – General recommendations 6.1.5 Rights, diversity, integrity and participation – Specific recommendations 6.2 Security and safety 6.2.1 General 6.2.2 Security and safety – General requirements
34	6.2.3 Security and safety – Specific requirements 6.3 Communication and information 6.3.1 General
35	6.3.2 Communication and information – General requirements 6.3.3 Communication and information – General recommendations 6.4 Activities 6.4.1 General
36	6.4.2 Activities – Specific requirements 6.4.3 Activities – Specific recommendations
37	6.5 Informal caregivers – people close to the older person and volunteers 6.5.1 General 6.5.2 Informal caregivers – General recommendations 7 Main processes – Health and wellbeing 7.1 Health literacy 7.1.1 General
38	7.1.2 Health literacy – General recommendations 7.2 Assessment of care and support during ongoing care 7.2.1 General 7.2.2 Assessment of care and support during ongoing care – General requirements
39	7.2.3 Assessment of care and support during ongoing care – General recommendations 7.3 Cognitive function and mental health 7.3.1 General 7.3.2 Cognitive function and mental health – Specific requirements
40	7.3.3 Cognitive function and mental health – Specific recommendations 7.4 Food, drink, meals and nutrition 7.4.1 General
41	7.4.2 Food, drink, meals and nutrition – General requirements 7.4.3 Food, drink, meals and nutrition – Specific requirements 7.4.4 Food, drink, meals and nutrition – Specific recommendations
42	7.5 Oral and dental health 7.5.1 General 7.5.2 Oral and dental – health – Specific requirements 7.6 Bladder and bowel function 7.6.1 General
43	7.6.2 Bladder and bowel function – Specific requirements 7.7 Personal care, skin and wounds 7.7.1 General 7.7.2 Personal care, skin and wounds – Specific requirements
44	7.8 Pain 7.8.1 General 7.8.2 Pain – General requirements 7.9 Medications 7.9.1 General
45	7.9.2 Medications – Specific requirements 7.9.3 Medications – Specific recommendations
46	7.10 End of life and palliative care 7.10.1 General 7.10.2 End of life and palliative care – Specific requirements
47	7.10.3 End of life and palliative care – Specific recommendations
48	8 Quality assurance 8.1 Systematic quality work 8.1.1 General 8.1.2 Systematic quality work – general requirements 8.1.3 Systematic quality work – general recommendations
49	8.2 Quality statement 8.2.1 General 8.2.2 Quality statement – general recommendations 8.3 Quality management systems 8.3.1 General
50	8.3.2 Quality management systems – general requirements 8.4 Suggestions and complaints 8.4.1 General 8.4.2 Suggestions and complaints – general requirements
51	8.5 Prevention and management of risks 8.5.1 General 8.5.2 Prevention and management of risks – Specific requirements
52	8.6 Non-conformities and adverse events 8.6.1 General 8.6.2 Non-conformities and adverse events – general requirements
53	8.7 Evaluation of processes, activities and outcomes 8.7.1 General 8.7.2 Evaluation of processes, activities and outcomes – general requirements 8.8 User feedback 8.8.1 General
54	8.8.2 User feedback – general requirements 8.8.3 User feedback – general recommendations 8.9 Internal audits 8.9.1 General
55	8.9.2 Internal audits – general requirements 8.10 Self-assessment 8.10.1 General 8.10.2 Self-assessment – general requirements
56	Annex A (informative)The integrated care concept, healthcare and social care A.1 The integrated care concept
58	Annex B (informative)Needs, wishes, assessment and assessment tools B.1 General
59	B.2 Examples of assessment tools B.2.1 General B.2.2 Quality of life B.2.3 Activities of Daily Living
60	B.2.4 Social support B.2.5 Physical functioning B.2.6 Cognitive function and mental health
61	B.2.7 Food, meals and nutrition B.2.8 Oral and dental health B.2.9 Eating and swallowing B.2.10 Bladder and bowel B.2.11 Skin and wounds B.2.12 Falls B.2.13 Pain B.2.14 Frailty
62	Annex C (informative)Compliance with requirements and recommendations

Additional information

Status	Definitive
Pages	66
Publication Date	2021-12-10
ISBN	978 0 539 12602 0
Standard Number	PD CEN/TS 17500:2021
Title	Quality of care and support for older persons
Identical National Standard Of	CEN/TS 17500:2021
Descriptors	Health care services, Community health services, Adults, Health service personnel, Health centres
Publisher	BSI
Committee	CH/440
ICS Codes	11.020.10 - Health care services in general

Preview PDF


PDF Format	Searchable	Printable	Preview Now

BSI PD CEN/TS 17500:2021

PDF Catalog

Related products