| PDF Pages<\/th>\n | PDF Title<\/th>\n<\/tr>\n | ||||||
|---|---|---|---|---|---|---|---|
| 1<\/td>\n | 30422495-NC <\/td>\n<\/tr>\n | ||||||
| 3<\/td>\n | 43_e_stf <\/td>\n<\/tr>\n | ||||||
| 7<\/td>\n | 1 Scope 2 Normative references 3 Terms and definitions <\/td>\n<\/tr>\n | ||||||
| 8<\/td>\n | 4 Service contracts \u2014 principles 4.1 What is a service contract and what purpose does it serve? 4.2 Service contract structures <\/td>\n<\/tr>\n | ||||||
| 9<\/td>\n | 5 Service contract components 5.1 General 5.2 Who is entering into the service contract? <\/td>\n<\/tr>\n | ||||||
| 10<\/td>\n | 5.3 What are the services \u2013 how are they specified, ordered and what are the service performance targets? 5.3.1 Service description 5.3.2 Transition and preparation\/transformation to or during the provision of services 5.3.3 Mechanism for ordering services <\/td>\n<\/tr>\n | ||||||
| 11<\/td>\n | 5.3.4 Service performance targets 5.3.4.1 General 5.3.4.2 Service performance metrics <\/td>\n<\/tr>\n | ||||||
| 12<\/td>\n | 5.3.4.3 Data collection and baseline process <\/td>\n<\/tr>\n | ||||||
| 13<\/td>\n | 5.3.4.4 Governance of service performance management <\/td>\n<\/tr>\n | ||||||
| 14<\/td>\n | 5.3.4.5 Changes to service metrics 5.3.5 Business continuity and disaster recovery planning 5.3.5.1 The purpose <\/td>\n<\/tr>\n | ||||||
| 15<\/td>\n | 5.3.5.2 Components of a business continuity and disaster recovery plan 5.4 How are charges calculated and paid? 5.4.1 General <\/td>\n<\/tr>\n | ||||||
| 16<\/td>\n | 5.4.2 Charges\/remuneration for services 5.4.3 Payment terms <\/td>\n<\/tr>\n | ||||||
| 17<\/td>\n | 5.4.4 Taxation 5.4.5 Price adjustment mechanisms \u2014 inflation, foreign exchange rates, benchmarking 5.5 What legal system governs the service contract? <\/td>\n<\/tr>\n | ||||||
| 18<\/td>\n | 5.6 How will the contracting parties deal with disputes? 5.6.1 General 5.6.2 Non-binding dispute resolution 5.6.2.1 Internal escalation procedure 5.6.2.2 Mediation 5.6.3 Binding dispute resolution 5.6.3.1 General <\/td>\n<\/tr>\n | ||||||
| 19<\/td>\n | 5.6.3.2 Expert determination 5.6.3.3 Arbitration 5.6.3.4 Courts 5.7 What is the exposure? 5.7.1 General 5.7.2 Apportionment of risk 5.7.3 Limitation of liability <\/td>\n<\/tr>\n | ||||||
| 20<\/td>\n | 5.7.4 Insurance 5.8 What rights are there in, and to, the service outputs? 5.8.1 General 5.8.2 Intellectual property rights <\/td>\n<\/tr>\n | ||||||
| 21<\/td>\n | 5.9 When does the agreement commence, how is it terminated and what are the consequences of termination? 5.9.1 Commencement and expiry 5.9.2 Termination rights 5.9.3 Consequences of termination <\/td>\n<\/tr>\n | ||||||
| 22<\/td>\n | 5.9.4 Exit management 5.10 What considerations relate to information\/data? 5.10.1 General 5.10.2 Confidential information 5.10.3 IT security and data protection (GDPR) <\/td>\n<\/tr>\n | ||||||
| 23<\/td>\n | 5.11 Making changes to the agreement and the contracting parties\u2019 relationship 5.11.1 General 5.11.2 Variation\/contract changes 5.11.3 Governance <\/td>\n<\/tr>\n | ||||||
| 24<\/td>\n | 5.12 What other terms need to be considered? 5.12.1 Recitals, background, introduction 5.12.2 Meaning of defined terms and interpretation 5.12.3 Nature of appointment (exclusive and non-exclusive) 5.12.4 Does the service contract allow group companies to order\/receive services? <\/td>\n<\/tr>\n | ||||||
| 25<\/td>\n | 5.12.5 Waiver 5.12.6 Assignment and subcontracting, change of control 5.12.6.1 Assignment and subcontracting 5.12.6.2 Change of control 5.12.7 Export control\/sanctions lists 5.12.8 Force majeure <\/td>\n<\/tr>\n | ||||||
| 26<\/td>\n | 5.12.9 Notices <\/td>\n<\/tr>\n | ||||||
| 27<\/td>\n | Annex\u00a0A (informative)Service agreements – example structures <\/td>\n<\/tr>\n | ||||||
| 34<\/td>\n | Annex\u00a0B (informative)Drafting examples <\/td>\n<\/tr>\n | ||||||
| 51<\/td>\n | Annex\u00a0C (informative)Service scope and description <\/td>\n<\/tr>\n | ||||||
| 54<\/td>\n | Annex\u00a0D (informative)Pricing models <\/td>\n<\/tr>\n | ||||||
| 56<\/td>\n | Annex\u00a0E (informative)Exit management <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":" BS EN 17371-2. Provision of services – Part 2. Services Contracts. Guidance for the design, content and structure of contracts<\/b><\/p>\n |